Customer service expert and master trainer Micah Solomon tells me that my gut feeling was correct as far as it went, but that more is necessary to guarantee great customer service from every employee.

Companies would be nothing without the employees who work to keep their customers satisfied. Happy employees foster satisfied customers, growth, and innovation. Unsatisfying working environments, ...

When it comes to customer experience (CX), Walt Disney’s timeless advice has never been more relevant. Perhaps one of the greatest entrepreneurs, educators and storytellers of all time, Disney has ...

Satisfied customers fit the bill to complete the transaction, but good business is about more than just meeting expectations. It’s about going beyond them, by ensuring that every stakeholder—and ...

The cost of goods is going up. Labor is going up. And, for the consumer, that means the price of everything is skyrocketing. Just take a look at inflation over the past several years. In June of 2022, ...

Customer experience and satisfaction is key for OEMs and dealers. An unhappy customer could turn into more lost business. We spoke to Kia UK and CX consultants ‘Reputation’ to learn more. The Internet ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

One-size-fits-all customer experience playbooks don’t exist — and for good reason. Every business has distinct customers with distinct feelings, needs and preferences. According to PwC research, 73% ...

It’s no surprise that businesses with happier customers tend to generate stronger sales than businesses with less happy customers. The correlation has been studied for years, by the Harvard Business ...