Accommodating — and exceeding — customer needs is vital for any customer success professional. Forecasting and preparing for what could be bubbling up on the horizon, versus simply navigating the real ...

New research finds that succession planning is a top pain point, followed closely by leadership pipeline development.

It seems so obvious: Businesses that take a proactive approach to customer success by going out of their way to anticipate customers' needs, and to offer help rather than waiting to be asked, are more ...

Proactive engagement wins. Instead of just reacting on social media, build meaningful conversations for stronger customer relationships and brand loyalty. Timely responses matter. Meeting customers’ ...

College boards have traditionally taken a conservative, primarily fiduciary, somewhat distant approach to college management. But, in recent years, some board members have pushed to rethink their ...

Sales and marketing are likely going to be harder this year, as we’re entering a new normal for business-to-business companies, especially B2B software as a service. There are a lot of things leaders ...

David Goldstein is an entrepreneur and CEO of The 9% Club, a community for founders that provides tools and wisdom for business success. Too often, the answer is: not much. Once the contract is signed ...

Fortune 500 companies share a crucial trait: an unwavering commitment to safety. Consider the story of Alcoa. In a state of decline due to years of inefficient processes and several failed product ...

As cyber threats grow more sophisticated, organizations must prioritize secure software development practices. Vulnerability management is a critical aspect of this, but its success depends on clear ...

WASHINGTON – A number of strategies used by the police to proactively prevent crimes have proved to be successful at crime reduction, at least in the short term, and most strategies do not harm ...